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This policy explains what data livehkloto collects when you access your account, make a transaction with DANA, OVO, or GoPay, or contact our support team — and how that data is stored, used, and protected. Access to this platform depends on local law and is available only where permitted in your region.
When you register an account or log in, we collect the information you provide directly: your contact details, preferred language, and the payment method you connect — whether that is DANA, OVO, or GoPay. We use this data to operate your account, process wallet transactions, and route your support requests to the right team. We also collect technical information automatically when you access the platform — device type, browser session data, and approximate region. This helps us keep your session stable and detect unusual access patterns that could indicate unauthorised use. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your DANA or OVO transaction — those partners are bound to use your data only for the purpose of completing that service. Data shared for payment processing is limited to what is required for the transaction. Retention periods depend on the type of data and the legal requirements of the jurisdiction where your account is registered. Account records linked to transactions are retained for the period required under applicable local law. You can request a summary of what we hold by contacting support through your account dashboard.
Understanding the boundary of this policy helps you know what protections apply and where to direct questions about specific data types.
This policy covers data collected when you log in, update your profile, or change account settings. The steps and fields shown in your account are the authoritative source for what information is required at each stage.
Records of deposits and withdrawals via DANA, OVO, or GoPay fall within this policy. The transaction history visible in your account dashboard reflects the data we retain for each completed payment action.
Game session data — such as round history for titles available in the lobby — is covered here in relation to your account record. Game content itself is supplied by studios and governed separately by their own terms.
External sites, payment gateways, and any link that takes you away from livehkloto are outside this policy's scope. Once you leave our platform, the privacy practices of that third party apply instead of ours.
You have several concrete actions available to you regarding the personal data we hold. To review the information attached to your account, log in and open the account settings section — your registered contact details, linked payment method, and communication preferences are displayed there. If any detail is incorrect, you can update it directly from that screen or submit a correction request through live chat. If you want to ask what data we hold beyond what is visible in your dashboard, or if you want to request that certain records be removed where permitted by applicable law, you can raise that request through our support channel. We will confirm receipt and respond within the timeframe required under the rules of the eligible region. Submitting a request does not affect your access to your account while the request is being reviewed.
Log in and open account settings to see the personal data attached to your profile, including contact details and linked payment methods like DANA or OVO.
Update your details directly in account settings. If a field cannot be changed from the dashboard, contact support via live chat and a team member will assist with the correction.
For questions about data we hold that is not visible in your dashboard, open a support ticket. Include your registered contact detail so we can locate your account record quickly.
Where local law permits, you may request deletion of certain records. Submit your request through the support channel; availability depends on legal retention requirements in your eligible region.
If you have a question about how your data is handled, or need to exercise any of the rights described in this policy, reach the team through the channels below. Response handling depends on your region and the applicable local rules.
Open the chat window from any page after logging in. This is the quickest route to raise a data question or request a correction to your account record.
Your account settings page shows the data we hold for your profile. Corrections to contact details and payment method preferences can be started there without contacting support.
For formal data requests — including removal requests where local law allows — submit a ticket through your account. Include your registered contact detail to help us locate your record.
Our approach to data protection is built around keeping account access secure and giving you clear routes to review or correct what we hold.
We use session cookies to keep you logged in and preference cookies to remember your language setting. You can review cookie behaviour in your browser settings. Disabling functional cookies may affect how your account session operates.
Access to your account is protected by your login credentials. If you notice unfamiliar activity, update your password immediately from account settings and contact support through live chat to flag the session.
We retain account and transaction records for the period required under applicable local law in your eligible region. The current retention period for your account type is shown in your account settings where local rules require disclosure.
When this policy changes in a material way, we will notify you through the contact method registered to your account before the change takes effect. The current version is always available at this page address.
Answers to questions we receive most often about how your data is handled and what choices you have.
We collect the contact details you enter during registration, your preferred language, and the payment method you link — such as DANA, OVO, or GoPay. We also collect session and device data automatically when you log in, to keep your account secure and your session stable.
Payment data is passed to the relevant payment processor only to complete your transaction. We retain a transaction record in your account history. The processor handling your DANA, OVO, or GoPay request is bound to use that data only for the purpose of processing the payment.
Yes. Log in and open your account settings to see the profile data we hold, including contact details and linked payment method. For data not visible on that screen, submit a request through the support channel and include your registered contact detail.
Open account settings after logging in. Most contact and preference fields can be updated directly from that screen. If a field is locked, contact the support team via live chat — a team member can process the correction after verifying your account.
Retention periods depend on local law and the type of record. Transaction records linked to DANA, OVO, or GoPay payments are kept for the period required under applicable rules in your eligible region. You can ask support for the specific retention period that applies to your account.
Submit a deletion request through the support ticket channel in your account. State clearly what records you are asking to remove. Availability depends on legal retention requirements in your region, and we will confirm what can be actioned once we review your request.